I just got married and I’ve been having a nightmare of a time with Williams-Sonoma. My Bed Bath and Beyond returns were super easy. But I’ve spent hours and hours on the phone with Williams - Sonoma trying to fix their mistakes. They have the most antiquated returns system I’ve ever seen. They don’t just look up your order at the store and give you a gift card like BB&B. They actually send your order to a processing center who then sends you a gift card with absolutely no information attached. So you are left wondering which return the card is for and if the amounts are even correct.
And twice now (on two seperate dates of return) they have actually sent the gift card to the original buyer of my gifts! So now I have to explain to my guests why I returned their gift. And no one will let me talk to a supervisor about it!
So what are your wedding registry horror stories? I have a few other friends getting married and I want to know which other companies they should avoid.