Zales Wrecked my Engagement Ring

Is it insured? You may be able to claim damage since they actually damaged the ring. Did you have an appraisal done prior to this cleaning? You could take it to a 3rd party jeweler for their advice too.

Oh my. I don't have anything to add as I agree with FutureMrsD, but I really hope they can get it back to normal for you without much headache. So sorry you're dealing with this! Please let us know how it goes!

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Unfortunately I didn't get insurance yet That is smart to go to a third party jeweler though. Maybe I'll give that a try. Thank you

My sister had a similar issue with Kay's, they resized her ring, still too big, resized it again and it was all messed up. They gave her a new ring and resized it and then a stone fell out. So she got the ring and barely got wear it before it was gone for months while they worked on it. She had her fiance return it and bought a ring elsewhere.

Unfortunately when re-sizing a ring, they do cut, melt and solder the ring which could mess up any engraving. But it sounds like it was just a schmit show anyway with everything else they did wrong and then rushing you out the door. I honestly wouldn’t trust any mall jewelry stores anyway TBH.

Do you have a Shane Company store in your area?

I would not have a different jeweler touch it until you settle with Kay. Once another jeweler touches it, you may have no claim with Kay because you you won’t be able to prove who damaged it.

Sorry, meant to say Zales in my previous comment. However, Zales, Kay and Jared are all the same company.

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This! You will lose any claim abilities if someone else works on it. We will never use a big chain store. We always use a local well known and trusted individual jeweler.

View Quoted Comment Kristin, how were they able to get a refund? They have yet to offer us this as an option

View Quoted Comment Mrs.lane2b, I will have to check and see if we have a Shane company around. Aren’t those kind of similar to a zales in the chain sense though?

Oh this is awful! I'm so sorry to hear this hopefully they can fix the original!

I'm so sorry. Those big chain stores are absolutely horrible! Definitely settle the matter with Zales and don't stop until you are satisfied.

I'm sorry that you are going through this and I hope that they can fix it. My ring is from Zales too.

View Quoted Comment They were still in the timeframe where you're allowed to return it, I can't remember if it was 60 or 90 days, it may have been because it was the 2nd ring that was a replacement for the first too, I can't remember if that reset the clock. It was ridiculous how bad they messed up the first, it wasn't even round anymore. Then after the diamond fell out of the 2nd ring she was so mad she hated the sight of the ring.

My engagement ring and wedding band is from Zales. I am so glad I do not have to have them re sized. That's scary.

This is horrible. Hopefully you have it under warranty or insured. What horrible service!

There was no need for them to touch the setting at all! Are you sure you actually have the same diamonds? The ring may be yours but the placement of the diamonds being different makes me think your ring was not only sized but tampered with.

I'm sorry you had this awful experience.

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I had mine resized through Zales with no trouble, but I have read of similar problems as in this post.

I suggest keep fighting with them until you get to the top. Reviews, emails, phone calls, going in person. They destroyed your ring and you can't let them just walk away from that otherwise they will continue to do it to other people as well. Stand your ground and put up a fight.

I'm sorry to hear this. Make sure to take as much pictures as you can before going in, and get everything in writing if the manager make you any promises. Contact the corp customer service if the store didn't fix the situation, or worst case (which I think is the last resort), use social media.