Y'all.... please pray for me. For patience and to be calm. I don't really know the point of this post except so I can get my complaining out, and maybe some words of encouragement. I suppose to warn others too.
So long story shortish we ordered invitation envelopes from Zola. They have their own specific template that you need to use for the names and addresses to be printed on the envelopes. I filled out the template correct and got the invitations yesterday. I pulled them out tonight and was putting stamps on them. When I was 3 from the end I realized that one of the envelopes was incorrect. Instead of saying Mr. and Mrs. So-and-so it just says Mr. So-and-so. I don't even know why it caught my eye, but then I flipped through the rest of them that already have the stamps on them. They are ALL wrong. Every single one that was supposed to be made out to couple or couple and family is only made out to Mr. or Mr. and family. They left off all of the Mrs. My FH called them and spoke with their customer service and they were not at all helpful. She went into the order and she verified that we did enter them all correctly, and it was an error on their part. He asked for the order to be corrected and rushed. She said that she couldn't do anything about it now because the people in that department "left for the day". He asked if they could be started as soon as possible because we need to get these invitations out this week. She told him unfortunately there is no way to rush an order that it would be 3-5 days for printing and 3-5 days for shipping. It took 3 weeks for the first incorrect order to come. He asked if we could pay to upgrade to faster shipping and she said she would have to check. So not only did they mess up the order but they didn't offer any solutions for us to get them faster, no refund or partial refund, no free shipping on the order that was their mistake in the first place, and we already paid for and put stamps on them so we will have to buy another set of stamps. To say I am frustrated would be an understatement.
Also (and I know this part is my fault for waiting so long) our wedding is in 8 1/2 weeks and I really wanted to get these invitations out tomorrow so guests have plenty of time to rsvp.
Thanks for reading all of this and any advice or input would be amazing!!
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